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| Frequently Asked Questions |
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In order to help visitors to our site with any queries
they may have, we have carefully prepared a number of Frequently Asked
Questions and their answers to allow for a quick reference. Kindly
refer to our specific sections for more details.
Do I need to register to be able to make a purchase in LuxuryHaven?
No, there is no need for you to register in order to make a purchase in our online boutique. We warmly welcome all customers. However, we encourage customers to register with us to enjoy greater members' benefits.
What is the Club Luxe Members Program and what are the benefits?
The Members Program allows LuxuryHaven to provide better value and
services to you! Benefits include special offers such as price discounts
or gifts with selected items as well as having first preference to
limited stocks. Moreover, members are provided with their very own
Wishlist to register items they desire and subsequently will be notified
upon availability. In addition, it allows members to 'bookmark' products
as a way of storing items of interest for future reference.
Where does the merchandise come from?
In most cases, LuxuryHaven purchase directly from the respective country of origin of our products, which are mainly from Europe. Our merchandise is purchased from reputable resellers and authorized vendors and, for products with warranties, come with their original warranties to guarantee the product's authenticity. In this regard, LuxuryHaven expressly disclaims any indication that it is an authorized dealer or agent of any of the designers or brands whose goods are offered on this site.
How does the ordering process work?
To purchase any item(s), simply browse through LuxuryHaven for anything
you fancy and click on it or alternatively, you could search for the
item by brand name, product category, price range, keyword or by searching
the entire site. There are detailed pictures for your viewing as well
as product descriptions that provide you with detailed information
of the merchandise to assist you with your purchasing decision. Once
you have selected the item(s) you wish to purchase, simply click on
'Add to Shopping Bag' and continue shopping until you are ready to
purchase, or proceed to the checkout page to confirm your purchase(s)
and submit your details necessary to facilitate the sale and delivery
of your purchase(s). Once the sale has been approved in our secure
transaction environment, you can continue browsing our web site for
more items of interest. You shall receive a confirmation email shortly
after your order has been submitted, which would include your order
number and details. Thereafter, for items in stock, your order shall
be processed and shipped within 2 business days.
How long will it take to receive my purchase(s)?
Depending on the shipping locality, items shall reach customers between
3 to 7 days (not inclusive of customs check) for international orders
and within 3 business days for local (within Singapore) addresses.
We strive to ensure all purchases arrive godspeed and in good condition.
However, if the item purchased is currently not in stock, you shall
be notified of the expected delivery date before your order is processed.
You shall be given the option to wait for delivery within the stipulated
time.
What are the payment options available?
LuxuryHaven provides customers with two payment options: Credit card
Visa and MasterCard, or Wire Transfer.
Is it safe to use my credit card on LuxuryHaven?
Yes, it is absolutely safe to make purchases with your credit card
on our website. LuxuryHaven employs the latest version of Secure Socket
Layer (SSL) Technology which provides an encrypted channel and server
authentication. All information is transmitted through a secure server
connection.This means there is no risk when you shop with us.
Is my personal information shared?
No. LuxuryHaven does not share, sell, rent or lease any personal and
confidential data obtained via our website to other companies, nor
will we sell or otherwise share any of your personal information with
any third party without your permission or as may be required by law.
We take every precaution to protect our users' information. When users
submit sensitive information via our website, the information is protected
both online and offline.
What if I wish to purchase a particular model not found in LuxuryHaven?
We are continually expanding our assortments to offer you a wide variety
of brands and products. However, as each brand sometimes produces
several different versions of the the same model and produces hundreds
of models for different markets internationally, it is simply not
possible for us to obtain them all. We recommend that customers subscribe
to our Newsletters to keep informed of our New Arrivals and re-stocked
models!
Is there a return policy?
Yes! There might be the rare circumstance or occasion whereby you
may want or need to return an item to us, so LuxuryHaven has a 30-day
money back guarantee return policy if the purchased item is returned
unused, in original condition and packaging as received, within the
30-day period. All we ask is that you inform us within 1 week of receipt
of the merchandise, if you would like to return it. Simply go to our
Customer Care Section from our home page, click on Returns, fill in
our Merchandise Return Authorization
Form and submit your request. Within 48 hours, you will receive
an email from us with your Merchandise Return Authorization Number
confirming your request as well as instructions to return the item
to us.
What if the answer to my question is not found in your FAQ section?
If you did not find the answer to your question(s) here, please send us an e-mail to
customercare@LuxuryHaven.com and we will reply to you promptly.
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